FAQs

1. What products do you offer at Petkrew?

At Petkrew, we offer a wide range of high-quality products for pets, including pet food, toys, grooming supplies, bedding, accessories, health and wellness products, and much more. We carry items for dogs, cats, small animals, birds, reptiles, and fish.

2. Can I shop online and pick up in-store?

Yes! Petkrew offers an easy “Buy Online, Pick Up In-Store” option. Simply shop through our website, select the “Pick Up In-Store” option at checkout, and choose the nearest Petkrew location for pickup.

3. Do you offer home delivery for online orders?

Absolutely! We offer fast and reliable home delivery for online orders. Simply select your preferred delivery option during checkout, and we'll take care of the rest. Delivery times and fees may vary depending on your location.

4. How can I track my order?

Once your order has been shipped, we will send you an email with tracking information so you can monitor the progress of your delivery. You can also check your order status through your Petkrew account.

5. Do you offer same-day delivery?

In select areas, Petkrew offers same-day delivery for certain products. Check the delivery options at checkout to see if this service is available in your location.

6. Can I return or exchange an item?

Yes, we offer a hassle-free return and exchange policy! If you're not satisfied with a product, you can return or exchange it within 30 days of purchase, as long as the item is in its original condition. Please refer to our return policy for more details.

7. Do you have a loyalty program?

No! Currently we do not have any loyalty program running, but things are in the pipeline and we will be launching it very soon.

8. Are your products safe for my pet?

We take pet safety seriously. All the products we offer meet rigorous quality and safety standards. We partner with trusted brands and manufacturers to ensure that every item is safe and beneficial for your pet. If you have specific concerns, feel free to reach out to our customer support team for guidance.

9. Do you offer pet grooming services?

Yes! Petkrew offers professional grooming services at select locations. Our experienced groomers provide everything from basic baths to full grooming packages. Visit our Grooming page for more details or to book an appointment.

10. How can I contact Petkrew customer support?

You can reach our customer support team by emailing us at woof@petkrew.com or by calling our helpline at +91-888-444-5015. We are here to assist you with any questions or concerns you may have.

11. Can I find pet care advice on your website?

Yes! Our website features a variety of expert resources, including pet care tips, product recommendations, and health advice. Check out our Pet Care Blog for informative articles and helpful guides to support you in your pet parenting journey.

12. Do you have any special offers or discounts?

We often have sales, promotions, and special offers available. Sign up for our newsletter to receive updates on the latest deals, or visit our Promotions page for current offers. 

13. What do I do if I have a problem with my order?

If you experience any issues with your order, please reach out to our customer support team immediately. We will work quickly to resolve any problems, whether it’s an incorrect item, damaged product, or delayed delivery.

14. Do you sell pet adoption services?

While we don’t directly offer pet adoption, we believe in supporting pet adoption and rescuing animals. Keep an eye on our website or visit our stores for information about local adoption events and organizations we partner with.